Useful Information

Owned by Puneet Sharma (Unlicensed)
Last updated: Dec 05, 2023 by John Cancio
1 min read

This page lists useful information about the products and services offered by Alveo


TitleDescriptionLink
Compatibility MatrixThe Compatibility Matrix describes which product combinations are supported by Alveo. The Compatibility Matrix includes dependencies between Alveo products as well as dependencies between Alveo and third party productsCompatibility Matrix
Support Charter

This document Describes our support processes including Incident Priority definitions,

Support Incident process and Escalation channel

Customer charter
Secure Code Guidelines

As a response to several requests for secure code guidelines, Alveo Engineering have completed the validation of our alignment with two open standards and their associated documentation for your reference:

• We follow the guidance of OWASP (Open Web Application Security Project®), https://owasp.org/www-pdf-archive/OWASP_SCP_Quick_Reference_Guide_v2.pdf

• For Session management of our cloud components we follow the principals of OAuth and OpenID Connect, https://openid.net/connect/faq/ & https://openid.net/specs/openid-connect-core-1_0.html.