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| Title | Description | Link |
|---|---|---|
| Compatibility Matrix | The Compatibility Matrix describes which product combinations are supported by Alveo. The Compatibility Matrix includes dependencies between Alveo products as well as dependencies between Alveo and third party products | Compatibility Matrix |
| Support Charter | This document Describes our support processes including Incident Priority definitions, Support Incident process and Escalation channel | Customer charter |
| Secure Code Guidelines | As a response to several requests for secure code guidelines, Alveo Engineering have completed the validation of our alignment with two open standards and their associated documentation for your reference: • We follow the guidance of OWASP (Open Web Application Security Project®), https://owasp.org/www-pdf-archive/OWASP_SCP_Quick_Reference_Guide_v2.pdf • For Session management of our cloud components we follow the principals of OAuth and OpenID Connect, https://openid.net/connect/faq/ & https://openid.net/specs/openid-connect-core-1_0.html. |